This policy applies to payments made to Tech Talk Square (Koushik Kumar Roy, Kolkata) for anything bought through techtalksquare.com or agreed with us. Our free tools, such as the free website check, involve no payment.
Ready-made templates
Templates are digital products: once downloaded they can't be returned, so a purchase is final once you have downloaded it. You still get a full refund if:
- you cancel within 24 hours of buying and haven't downloaded the template yet;
- you were charged but couldn't download the template, and we couldn't deliver it within 2 working days of you telling us;
- you were charged more than once for the same order (the extra payment is refunded); or
- the template doesn't work as described on its product page, you tell us within 14 days of buying it, and we can't fix the problem within 7 days.
We don't give refunds because you changed your mind after downloading, because the template needs changes for your business, or because of problems caused by your hosting, by changes to the code, or by other software.
Setup services
- Before we start work: you can cancel for a full refund.
- After we have started: you can cancel, and we refund the part of the price for the work not yet done.
- After the website is handed over: no refund, but we fix any problem caused by our setup free of charge.
Consulting and custom projects
Custom projects follow the quote you accepted. If a project is cancelled, any refund of the advance or of later payments is decided by mutual discussion, taking into account the work already completed, as described in our Terms and Conditions.
How to ask for a refund
Email info@techtalksquare.com from the email address you used to buy, with your order or payment ID and the reason. We reply within 2 working days and tell you whether the refund is approved.
How refunds are paid
- Approved refunds are paid back to the original payment method (UPI, card, net banking or wallet) through Razorpay, within 5–7 working days of approval.
- Your bank may take a few more days to show it in your account.
- Payments made by bank transfer are refunded to the same bank account.
- We don't refund in cash.
Contact us
- By email: info@techtalksquare.com
- By phone: +91 94322 93815
- Through our contact page
Tech Talk Square (Koushik Kumar Roy)
Kolkata, West Bengal, India